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PRIVACY & CLINIC POLICIES

No filming/photographs or voice recording is permitted at the clinic premises.

Your personal details taken at your consultation are stored securely for 7 years in accordance to GDPR regulations.

This privacy policy applies between you, the User of this Website and L.A.B Aesthetics, the owner and provider of this Website. L.A.B Aesthetics takes the privacy of your information very seriously. This privacy policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website. Please read this privacy policy carefully.

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Definitions and interpretation

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1. In this privacy policy, the following definitions are used:

  • Data: Collect all information that you submit to L.A.B Aesthetics via the Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws;

  • Data Protection Laws:any applicable law relating to the processing of personal Data, including but not limited to the Directive 96/46/EC (Data Protection Directive) or the GDPR, and any national implementing laws, regulations and secondary legislation, for as long as the GDPR is effective in the UK;

  • GDPR : the General Data Protection Regulation (EU) 2016/679;

  • L.A.B Aesthetics , we or us: L.A.B Aesthetics of 30, canch crescent, Northumberland, NE245BE;

  • User or you: any third party that accesses the Website and is not either (i) employed by L.A.B Aesthetics and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to L.A. B Aesthetics and accessing the Website in connection with the provision of such services; and

  • Website: the website that you are currently using, www.labaestheticsexpert.com, and any sub-domains of this site unless expressly excluded by their own terms and conditions.

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2. In this privacy policy, unless the context requires a different interpretation:

  1. the singular includes the plural and vice versa;

  2. references to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of

  3. this privacy policy;

  4. a reference to a person includes firms, companies, government entities, trusts and partnerships;

  5. "including" is understood to mean "including without limitation";

  6. reference to any statutory provision includes any modification or amendment of it;

  7. the headings and sub-headings do not form part of this privacy policy

 

Scope of this privacy policy
3. This privacy policy applies only to the actions of L.A.B Aesthetics and Users with respect to this Website. It does not
extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide
to social media websites.
4. For purposes of the applicable Data Protection Laws, L.A.B Aesthetics is the "data controller". This means that L.A.B
Aesthetics determines the purposes for which, and the manner in which, your Data is processed.

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Data collected

5. We may collect the following Data, which includes personal Data, from you:
a. name;
b. date of birth;
c. gender;
d. contact Information such as email addresses and telephone numbers;
e. demographic information such as postcode, preferences and interests;
f. in each case, in accordance with this privacy policy.

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How we collect Data

6. We collect Data in the following ways:

a. data is given to us by you ;

b. data is received from other sources;

c. and data is collected automatically.

 

Data that is given to us by you

7. L.A.B Aesthetics will collect your Data in a number of ways, for example:
a. when you contact us through the Website, by telephone, post, e-mail or through any other means;
b. when you register with us and set up an account to receive our products/services;
c. when you complete surveys that we use for research purposes (although you are not obliged to respond to them);
d. when you make payments to us, through this Website or otherwise;
e. when you elect to receive marketing communications from us;
f. when you use our services;
g. in each case, in accordance with this privacy policy

 

Data that is received from publicly available third-party sources

8. We will receive Data about you from the following publicly available third-party sources:

 

Data that is collected automatically

9. To the extent that you access the Website, we will collect your Data automatically, for example:
a. we automatically collect some information about your visit to the Website. This information helps us to make
improvements to Website content and navigation, and includes your IP address, the date, times and frequency with
which you access the Website and the way you use and interact with its content

 

Our use of Data
10. Any or all of the above Data may be required by us from time to time in order to provide you with the best possible
service and experience when using our Website. Specifically, Data may be used by us for the following reasons:
a. internal record keeping;
b. improvement of our products / services;
c. transmission by email of marketing materials that may be of interest to you;
d. contact for market research purposes which may be done using email, telephone, fax or mail. Such informationmay be used to customise or update the Website;
e. in each case, in accordance with this privacy policy.

11. We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are
not satisfied with this, you have the right to object in certain circumstances (see the section headed "Your rights"
below).

 

12. For the delivery of direct marketing to you via e-mail, we'll need your consent, whether via an opt-in or soft-opt-in:
a. soft opt-in consent is a specific type of consent which applies when you have previously engaged with us (for
example, you contact us to ask us for more details about a particular product/service, and we are marketing similar
products/services). Under "soft opt-in" consent, we will take your consent as given unless you opt-out.
b. for other types of e-marketing, we are required to obtain your explicit consent; that is, you need to take positive
and affirmative action when consenting by, for example, checking a tick box that we'll provide.
if you are not satisfied about our approach to marketing, you have the right to withdraw consent at any time. To
find out how to withdraw your consent, see the section headed "Your rights" below.

 

13. When you register with us and set up an account to receive our services, the legal basis for this processing is the
performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract

 

Who we share Data with
14. We may share your Data with the following groups of people for the following reasons:

a. our employees, agents and/or professional advisors - to obtain advice from professional advisers;
b. relevant authorities - to facilitate the detection of crime or the collection of taxes or duties;
in each case, in accordance with this privacy policy

 

Keeping Data secure

15. We will use technical and organisational measures to safeguard your Data, for example:

a. access to your account is controlled by a password and a user name that is unique to you.
b. we store your Data on secure servers.

16. Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any
misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this e-mail
address: lorrainemingoia@hotmail.co.uk.
17. If you want detailed information from Get Safe Online on how to protect your information and your computers and
devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get
Safe Online is supported by HM Government and leading businesses.

 

Data retention
18. Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the
period necessary to fulfil the purposes outlined in this privacy policy or until you request that the Data be deleted.
19. Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes

 

Your rights
20. You have the following rights in relation to your Data:

a. Right to access - the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is "manifestly unfounded or excessive." Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.
b. Right to correct - the right to have your Data rectified if it is inaccurate or incomplete.
c. Right to erase - the right to request that we delete or remove your Data from our systems.
d. Right to restrict our use of your Data - the right to "block" us from using your Data or limit the way in which we can use it.
e. Right to data portability - the right to request that we move, copy or transfer your Data.
f. Right to object - the right to object to our use of your Data including where we use it for our legitimate interests.

21. To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via this e-mail address: lorrainemingoia@hotmail.co.uk.

22. If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner's Office (ICO). The ICO's contact details can be found on their website at https://ico.org.uk/.

23. It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.

 

Links to other websites

24. This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statements of other websites prior to using them. Changes of business ownership and control

25. L.A.B Aesthetics may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of L.A.B Aesthetics. Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this privacy policy, be permitted to use the Data for the purposes for which it was originally supplied to us.

26. We may also disclose Data to a prospective purchaser of our business or any part of it.

27. In the above instances, we will take steps with the aim of ensuring your privacy is protected.

 

General

28. You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected.

29. If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected.

30. Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.

31. This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.

 

Changes to this privacy policy

32. L.A.B Aesthetics reserves the right to change this privacy policy as we may deem necessary from time to time or as
may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted
the terms of the privacy policy on your first use of the Website following the alterations.
You may contact L.A.B Aesthetics by email at lorrainemingoia@hotmail.co.uk.

 

Attribution
33. This privacy policy was created using a document from Rocket Lawyer (https://www.rocketlawyer.com/gb/en).
06 September 2019.

Booking Policy

DEPOSITS are NOT REFUNDABLE.

48 hours notice must be given in order to reschedule your appointment and retain your original deposit. 

If less than 48 hours notice is given, you will loose your deposit and will be required to place a new deposit for another appointment.

If you miss your appointment you will be charged the full treatment price.

Please contact us via Text or Telephone on 07785113924 if you have an issue with you appointment within less than 48 hours. Bookings for our model days are not refundable or transferable.  

Return Policy

Returns are accepted minus any restocking fees we have incurred. 

Your refund will be processed 48hrs after we have received the product and may take 3-5 working days to reach your account.

You are responsible for returning your item and we have no responsibility for any items returned until we have received them, we recommend recorded delivery to prevent loss / failed delivery. 

Items to be returned must be in a resalable condition and unopened.

Returns must be made within 14 days of receiving your order.

Training Courses

Students are ultimately responsible for organising their own models for training courses. We will help with getting models of course, however when traveling to a students venue out of our local area we will not be able arrange models for you. Deposits for training courses are non refundable, you must give 2 weeks notice to be eligible to transfer your deposit to another date.  

Complaints Policy

​In the unlikely event that you are not completely satisfied, we have a Complaints Policy to ensure all complaints are handled as efficiently and effectively as possible.  As a customer of ours, you are entitled to make a complaint to us. The following outlines our policy and procedures for the handling of verbal and written complaints. Summary: We want to resolve your complaints as soon as possible. Please contact us as soon as you can in order to resolve any problems you may be having with the service, as soon as possible. 

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Our Responsibilities: 

  • To provide an efficient, fair and structured mechanism for handling complaints. 

  • To provide our customers with access to the complaints handling process, including those customers with disabilities and special needs. 

  • To keep customers informed as to the progress of their complaint and the expected timeframe for resolution. 

  • Quarterly to review our complaints so that we can improve our standard of customer service. 

 

Handling Your Complaint:

  • Upon receiving a complaint, we will acknowledge your matter via telephone or in writing within 5 working business days. 

  • We will keep you informed of the progress of your complaint, proposed actions and the expected timeframe for resolution. 

  • Our aim is to resolve complaints in a timely manner and we will generally aim to resolve a matter within 14 calendar days. 

  • Complex complaints may take longer than this to resolve. In these cases, we will regularly update you on the progress and likely timeframe for resolution. 

  • We will advise you of the outcome of your complaint. Where you have requested us to do so, we will advise you in writing. 

 

Step One: 

If you have a complaint regarding any aspect of our service we urge you to get in touch via phone or email in the first instance. Our objective is to resolve the vast majority of enquiries or complaints during your first contact with us. 

Email labaesthetics@hotmail.com

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Step Two: 

After a complaint is made, if it is not immediately resolved, we may need to investigate it. This process may take 7 business days, or longer (in which case we will update you with a reason for the delay and the expected timeframe). 

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Step Three: When your complaint is resolved, we will confirm this with you within 7 business days. 

CCTV Policy

L.A.B Aesthetics Ltd captures Audio & Visual Cctv 24/7 throughout the premises, This includes the Shopfront, Reception, Hallways and Treatment Rooms. 

L.A.B Aesthetics Ltd Cctv is only accessible to Company Directors.

L.A.B Aesthetics Ltd captures Audio & Visual Cctv for;

Staff & Customer safety

Crime Prevention

Loss Prevention

False Claims

Audio & Visual recordings will be stored for 180 Days but may be retained longer in the event that they are required as part of an investigation. Audio & Visual recordings may be disclosed as evidence in any event necessary.

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